...Title
Master Service Agreements for Customer Service Vision and Standards Services.
...Recommendations
Adopt a resolution authorizing the City Manager to:
(a) Negotiate and execute master consulting agreements with the following vendors for customer service vision and standards services for initial one-year terms beginning on or about June 1, 2022 through June 1, 2023 with total maximum compensation not to exceed $400,000 for each agreement, subject to the appropriation of funds:
(1) CivicMakers (San Francisco, CA);
(2) BerryDunn (Portland, ME);
(3) Guidehouse Inc. (Falls Church, VA); and
(4) Keen Independent Research LLC (Denver, CO).
(b) Exercise up to two one-year options to extend the term of each of the agreements with the last option ending on or about June 30, 2025, subject to the appropriation of funds.
CEQA: Not a Project, File No. PP17-003, Agreements/Contracts (New or Amended) resulting in no physical changes to the environment. (City Manager)