San Jose Ca.Gov
Share to Facebook Share to Twitter Bookmark and Share
File #: 21-2051    Version: 1
Type: Consent Agenda Status: Agenda Ready
File created: 9/7/2021 In control: City Council
On agenda: 9/21/2021 Final action:
Title: Amendment to the Agreement with Applications Software Technology LLC for a Service Request Management/Customer Relationship Management Software Solution.
Attachments: 1. Memorandum

...Title

Amendment to the Agreement with Applications Software Technology LLC for a Service Request Management/Customer Relationship Management Software Solution.

...Recommendations

Adopt a resolution authorizing the City Manager to negotiate and execute the Fourth Amendment to the Agreement for a Service Request Management/Customer Relationship Management (SRM/CRM) Software Solution with Applications Software Technology (AST) LLC (Naperville, IL) to migrate the San José 311 web portal and mobile application to a low-code or no-code platform, provide application development, testing, deployment, and post go-live support for new features and enhancement, and increase compensation by $200,000 for a revised maximum compensation not to exceed $1,666,983 for the initial term ending November 30, 2021.

CEQA: Not a Project, File No. PP17-003, Agreements/Contracts (New or Amended) resulting in no physical changes to the environment. (Finance)