...Title
Citywide Customer Experience Transformation.
...Recommendations
Accept the status report on the Citywide Customer Experience Transformation as part of the multi-year effort of implementing the City Council approved Customer Service Vision and Standards to transition existing San José 311 services to a new technology platform, improve service delivery, and establish the foundation for a scalable, citywide digital front door for City services.
CEQA: Not a Project, File No. PP17-009, Staff Reports, Assessments, Annual Reports, and Informational Memos that involve no approvals of any City action. (City Manager)